FortiVoice Enterprise Call Center Revenda Fortinet

For use with FortiVoice Enterprise systems

Overview

Hardware

Ordering Information

Documentation

Overview:

The FortiVoice Enterprise IP PBX voice solutions give you total call control and sophisticated communication features for excellent customer service and efficient employee collaboration. Powerful, affordable and simple, FortiVoice Enterprise systems deliver powerful features and value to offices with up to 3,000 phone users. FortiVoice phone systems include everything you need to handle calls professionally, control communication costs and stay connected everywhere.

Built-in fundamentals

FortiVoice Enterprise systems include all the fundamentals of enterprise-class voice communica – tions, with no additional licenses to buy or car ds to install. Auto attendants, auto provisioning, line/extension appearance, ring groups, user privileges, call queue, call barge, multilocation integration and much more are built-in. FortiVoice systems are easy to purchase, easy to install and easy to manage, so you save the headaches that come with most enterprise phone systems

User appeal

Your people will like it too. The FortiVoice personal web portal lets your staff view their call logs, configure and manage their own messaging and access other features. Your employees get control over their phones, and your IT staff get a break from having to configure every little change

The network voice solution from the network security experts

Built-in features, including auto attendants, music on hold, remote extensions and much more
Auto provisioning
High Availability
Web-based management, user interfaces
Operator console
Real-time call status monitoring, line/extension appearance
Fax service
Rule-based dial plan
Call recording
Call queue
Call barge

Key Features & Benefits
Multiple line types	Support for PRI (T1/E1) digital lines, VoIP and traditional analog lines, depending on the model.
Multilocation networking	Integrates multiple locations, around the block or across the country with no long-distance charges.
Rich call features	Line/extension appearance, call queue, call barge, phone profile, ring group, call recording, rule-based dial plan, individual/group voicemail, and much more.
Flexibility	Multiple mode scheduling, flexible number management, re-assignable extensions, and caller ID modification.
Ease of configuration	Visual auto attendant config, built-in DHCP server, auto phone provisioning and web-based management and user web portal.
Comprehensive system monitoring	Real-time call status monitoring, call statistics, call logs, and call reports, and network traffic capture.

Features & Benefits:

Core PBX Features

SIP/PRI/PSTN trunk
T1/E1/R2 signaling
SIP/analog extensions
Remote extensions
External IP extensions
Auto attendants
Dial-by-name directory
Individual voicemail
Group voicemail
Voicemail to e-mail
Ring groups
Call queue

Call conference/bridge
Call barge
Call forward
Call hold/transfer/park/pickup
Paging to selected phones
Intercom
Follow-me
Rule-based dial plan
Scheduled call handling
Direct inward dialing
Caller-based direct inward dialing
Caller ID modification

User privileges
Personal and system speed dial
Personal blacklist
Music on hold — audio files
Music on hold — live stream
Real-time call status monitoring
Line/extension appearance
Call detail record logging
802.1Q VLAN support
SIP over TLS/SRTP
Password policy enforcement

Enhanced Features

High Availability
Call recording
Call recording archive and remote storage
Fax over SIP/PRI/PSTN
Fax archive
Fax to e-mail
Send fax from user portal
Fax archive and remote storage
Web-based management interface

Web-based operator console
Role-based management
Web-based user portal
Web-based directory lookup
LDAP authenticate
Reminder/wakeup calls
Hot desking
Virtual numbers
Mutilocation: office peers
External NAS server support

Synchronizing phone book between multiple offices
Look up centralized phone book from phones
Network traffic capture
SNMP
Enhanced CDR
SMDR for external billing system
Scheduled and on-demand call reports
Alert email for system events

Licensed Features

Interconnection with Hotel/property management
Self-contained Hotel/property management module
Call Center

FortiVoice Enterprise dashboard

Features	FVE-20E2/4	FVE-50E6	FVE-100E	FVE-300E-T	FVE-500E-T2 / T4	FVE-1000E	FVE-1000E-T	FVE-2000E-T2	FVE-3000E
Advanced Call features
Reminder/Wake-up call			✓	✓	✓	✓	✓	✓	✓
Call queue			✓	✓	✓	✓	✓	✓	✓
Call barge			✓	✓	✓	✓	✓	✓	✓
Call recording			✓	✓	✓	✓	✓	✓	✓
Operator console	✓	✓	✓	✓	✓	✓	✓	✓	✓
Advanced Network
Voice QoS	✓	✓	✓	✓	✓	✓	✓	✓	✓
SRTP	✓	✓	✓	✓	✓	✓	✓	✓	✓
DHCP Server	✓	✓	✓	✓	✓	✓	✓	✓	✓
High availability (HA)			✓	✓	✓	✓	✓	✓	✓
NAS support			✓	✓	✓	✓	✓	✓	✓
802.1Q VLAN	✓	✓	✓	✓	✓	✓	✓	✓	✓
SNMP	✓	✓	✓	✓	✓	✓	✓	✓	✓
Advanced Management
Command line interface (CLI)	✓	✓	✓	✓	✓	✓	✓	✓	✓
Password policy/audit	✓	✓	✓	✓	✓	✓	✓	✓	✓
Schedule backup	✓	✓	✓	✓	✓	✓	✓	✓	✓
Role-based management			✓	✓	✓	✓	✓	✓	✓
SMDR			✓	✓	✓	✓	✓	✓	✓
Remote logging			✓	✓	✓	✓	✓	✓	✓
Call report			✓	✓	✓	✓	✓	✓	✓
User portal			✓	✓	✓	✓	✓	✓	✓
Customizable web appearance			✓	✓	✓	✓	✓	✓	✓
Additional Licensed features
Hotel/property management				✓	✓	✓	✓	✓	✓
Call Center				✓	✓	✓	✓	✓	✓

Specifications:

	FVE-20E2	FVE-20E4	FVE-50E6	FVE-100E	FVE-300E-T	FVE-500E-T2
Hardware Specifications
Primary Rate Interface (PRI)	0	0	0	0	1xT1/E1	2xT1/E1
Traditional Telephone Lines (FXO)	2	4	6	0	0	0
Analog Extensions (FXS)	2	0	2	0	0	0
Network Interface Cards (RJ45)	2	2	2	4	5	5
Total Hard Drive Capacity	8 GB	8 GB	8 GB	500 GB	500 GB	500 GB
Hardware Form Factor	Desktop	Desktop	Desktop	Desktop	Rack Mount (1U)	Rack Mount (1U)
Dimensions
Height x Width x Length (inches)	1.13 x 4.55 x 6.75	1.13 x 4.55 x 6.75	1.13 x 4.55 x 6.75	1.61 x 8.27 x 5.24	1.73 x 17.01 x 10.63	1.73 x 17.01 x 10.63
Height x Width x Length (mm)	29 x 116 x 172	29 x 116 x 172	29 x 116 x 172	41 x 210 x 33	44 x 432 x 270	44 x 432 x 270
Weight	1.4 lbs (0.61 kg)	1.4 lbs (0.61 kg)	1.4 lbs (0.61 kg)	2.6 lbs (1.2 kg)	10 lbs (4.54 kg)	10 lbs (4.54 kg)
Capacity
VoIP trunks	4	4	8	16	30	50
Extensions	20	20	50	100	300	500
Concurrent calls	8	8	15	30	60	110
Auto attendants	2	2	2	10	20	20
Conference bridges	1	1	2	8	12	12
Conference attendees per bridge	6	6	6	8	12	12
Maximum call center agents	N/A	N/A	N/A	N/A	30	55
Codec support	Audio: G.711 μ-law/A-law, G.729a, G.722, G.726Video: H.263, H.264

	FVE-500E-T4	FVE-1000E	FVE-1000E-T	FVE-2000E-T2	FVE-3000E
Hardware Specifications
Primary Rate Interface (PRI)	4x T1/E1	0	1x T1/E1	2x T1/E1	0
Traditional Telephone Lines (FXO)	0	0	4	0	0
Analog Extensions (FXS)	0	0	1	0	0
Network Interface Cards (RJ45)	5	4	4	4	4
Total Hard Drive Capacity	500 GB	1 TB	1 TB	1 TB	2x2TB (Raid 0/1)
Hardware Form Factor	Rack Mount (1U)	Rack Mount (1U)	Rack Mount (1U)	Rack Mount (1U)	Rack Mount (1U)
Dimensions
Height x Width x Length (inches)	1.73 x 17.01 x 10.63	1.77 x 17.06 x 13.86	1.77 x 17.06 x 13.86	1.77 x 17.06 x 13.86	1.70 x 17.10 x 14.30
Height x Width x Length (mm)	44 x 432 x 270	45 x 433 x 352	45 x 433 x 352	45 x 433 x 352	44 x 435 x 364
Weight	10 lbs (4.54 kg)	15.4 lbs (6.98 kg)	16 lbs (7.26 kg)	16 lbs (7.26 kg)	16.1 lbs (7.3 kg)
Capacity
VoIP trunks	50	100	100	200	300
Extensions	500	1,000	1,000	2,000	3,000
Concurrent calls	120	150	150	300	450
Auto attendants	40	60	60	100	120
Conference bridges	12	20	20	50	50
Conference attendees per bridge	12	16	16	18	30
Maximum call center agents	55	75	75	150	225
Codec support	Audio: G.711 u-law/A-law, G.729a, G.722, G.726Video: H.263, H.264

* Minimum 50 GB

Download the Fortinet FortiVoice Data Sheet (PDF).

Download the Fortinet FortiVoice Phone System Comparison (PDF).

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